The CTD Shop

Shipping & Returns

Last updated September 28, 2026

Shipping

Free shipping on every order within the United States. We don't ship outside the US yet.
Orders ship within 3 business days (Monday–Friday, excluding holidays).
When your order ships, you'll get a tracking number by email from connectingthedotsrespite@gmail.com. Most orders arrive 2–5 business days after they ship.
Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can update it before your order ships.
If tracking shows your package delivered but you can't find it, check with neighbors and your local post office, then email us and we'll help.

Damaged, defective or wrong item? Email us a photo within 30 days of delivery and we'll send a replacement or a full refund, at no cost to you.
Changed your mind? Unused buttons can be returned within 30 days of delivery for a refund of the purchase price. Return shipping is paid by the customer.
To start a return, email connectingthedotsrespite@gmail.com with your order number (it starts with “CTD-”) and we'll reply with the return address.

Approved refunds go back to your original payment method through Stripe. Refunds usually appear within 5–10 business days, depending on your bank.

Need to change or cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll update it or cancel it for a full refund.

For 10 or more buttons for a clinic, school or conference, email us and we'll put together an order.

Email connectingthedotsrespite@gmail.com. We aim to reply within 1–2 business days.